Refund Policy

The short version

If a generation fails, the credit is returned automatically — you never pay for an image you did not get. If you buy a plan and change your mind within 14 days without using it, we refund it in full. Once credits have been spent, the work has already been paid for upstream, so those credits cannot be refunded.

Failed generations

Every generation deducts one credit when it starts and returns it automatically when the model fails, times out, or refuses the request. You do not need to contact us for this.

If a generation succeeded but the result is unusable, contact us within 7 days with the image and we will refund the credit. We may ask what went wrong so we can improve the prompt presets.

Subscriptions

• Within 14 days of the first payment, with no credits used: full refund.
• Within 14 days, credits partly used: we refund the unused portion, calculated at the per-image price of your plan.
• After 14 days: the current billing period is not refundable, but you can cancel at any time and keep access until the period ends.
• Renewals: cancel before the renewal date to avoid the next charge. We do not refund renewals retroactively.

Cancel from Settings → Billing. Cancelling stops future charges; it does not delete your account or your generated images.

One-off image packs

Packs are refundable within 14 days if none of the credits have been used. Partly used packs are refunded pro rata at the pack's per-image price.

Chargebacks

Please contact us before opening a chargeback. A chargeback freezes the account while the bank investigates, and we would rather fix the problem directly.

How to request a refund

Email help@aiimagecombiner.com from the address on your account, or open a ticket from your dashboard. Include the order number if you have it and the reason for the request. We answer within two business days, and approved refunds go back to the original payment method — typically within 5–10 business days, depending on your bank.

What we cannot refund

• Credits spent on generations you received and accepted.
• Accounts suspended for abuse of the free tier, automated scraping, or generating prohibited content.
• Third-party fees your bank charges for currency conversion.

This policy does not limit any right you have under the consumer protection laws of your country of residence.